Shipping Information

At FancyFeather.com, we proudly ship premium ostrich feathers and feather products to customers in more than 100 countries worldwide. Whether you're a costume designer, performer, milliner, event planner, retailer, or hobbyist, we work hard to ensure your order arrives safely and as quickly as possible.

Shipping Rates

Shipping charges are calculated automatically during checkout based on:

• Destination country

• Package weight and dimensions

• Selected shipping method

• Number of items ordered

All product prices displayed on our website exclude shipping charges unless otherwise stated.

Order Processing

Most in-stock orders are processed within 1–3 business days.

Custom-made, dyed, or made-to-order products may require additional production time. Estimated lead times will be communicated where applicable.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Methods

To provide the best combination of speed, reliability, and value, FancyFeather.com ships using trusted international carriers, including:

• FedEx

• United States Postal Service (USPS)

• DHL (where available)

• UPS (where available)

• Air cargo services

• Regional and independent courier services

The shipping carrier selected may vary depending on your destination, package size, delivery requirements, and the most efficient service available.

All shipments include tracking whenever the selected carrier provides this service.

Delivery Times

Delivery times vary by destination and shipping method.

Estimated transit times provided during checkout are supplied by the carrier and should be considered estimates only.

Delivery may occasionally be affected by:

• Customs inspections

• Public holidays

• Severe weather

• Airline schedules

• Local courier delays

• Other circumstances beyond our control

While we do everything possible to dispatch orders promptly, delivery dates cannot be guaranteed.

Customs, Duties & Import Taxes

International shipping charges cover transportation only.

Import duties, customs clearance fees, VAT, GST, local taxes, brokerage fees, and other government charges imposed by the destination country are the responsibility of the customer.

These charges are determined by your local customs authority and are not controlled or collected by FancyFeather.com.

Your shipment may be held by customs until these charges have been paid.

Refused or Unclaimed Shipments

If an international shipment is refused, abandoned, returned because customs duties or taxes were not paid, or cannot be delivered due to incorrect shipping information, any refund will be reduced by:

• Original shipping charges

• Return shipping charges

• Customs fees

• Brokerage charges

• Any additional carrier costs incurred

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

FancyFeather.com cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied by the customer.

Customer-Supplied Shipping Accounts

Customers may choose to use their own courier account or freight forwarder.

A handling fee of $15.00 USD applies to shipments collected by customer-arranged carriers.

Customers are responsible for:

• Providing all shipping documentation

• Scheduling collection

• Ensuring their carrier collects the shipment within the agreed timeframe

Packaging

Our feather products are carefully packaged to protect their quality during transit.

Depending on the products ordered, feathers may be packaged in protective cartons, tubes, or other suitable packaging designed to minimise damage during shipping.

Some feather products may naturally require light steaming or gentle fluffing after unpacking due to normal compression during transport.

Lost or Damaged Shipments

If your shipment arrives damaged, please notify us within 5 business days of delivery.

Please retain all original packaging and provide photographs of:

• The damaged products

• The shipping carton

• The shipping label

• Any visible external damage

We will work with the carrier to resolve the matter as quickly as possible.

Questions About Shipping?

If you have any questions about shipping options, delivery times, customs requirements, or special delivery arrangements, our customer service team will be happy to assist before you place your order.

Our goal is simple—to ensure your FancyFeather.com order arrives safely, efficiently, and ready to inspire your next creative project.